Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory
Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment
Article no: 63
Pages 702-709
Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment
Article no: 63
Pages 702-709
Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry
Article no: 62
Pages 694-701